Welcome to Mill-Run Tours, Inc.
Please read these Terms of Use carefully before using the Mill-Run Tours, Inc. website. You agree to be bound by these terms and conditions when accessing or using our website. If you do not agree to these terms, please do not use our website.
You agree not to use this website to transmit or post unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, or otherwise objectionable material of any kind. When making copies of travel itineraries and other related documents (for travel purchased through the website), you agree not to modify, copy, reproduce, distribute, transmit, publish, transfer, or sell any information, software, services, or products from the website. You are responsible for maintaining the secrecy of your passwords, login, and account information.
All reservations must be made through our website, and full payment is required at the time of ticketing. A booking is considered confirmed once full payment is received. Upon successful payment, you will receive a confirmation email with all your booking details. If your payment is declined, your booking will not be processed, and you will need to contact your bank or card issuer to resolve the issue. We reserve the right to cancel bookings that are not fully paid at the time of reservation. You may only use the website to make legitimate reservations or purchases. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the website or the other booking services offered by Mill-Run Tours, Inc.
In case of release reservations, you will be solely responsible for verifying the accuracy of all details that match the requirements of the airline(s) in question, including but not limited to travel dates, passenger names, and any special requests. You warrant that all reservations provided are valid, accurately documented, and authorized for ticketing. You shall be responsible for any errors, discrepancies, or omissions in the reservations or documentation you provide. You assume full financial responsibility for all confirmed bookings made through release reservations. This includes any pricing changes, cancellation fees, or penalties imposed by the airline in accordance with their policy. You are responsible for following up with us for confirmation updates and contacting the airline(s) directly with any questions or concerns. We are not responsible for any communication breakdowns between you and the airlines regarding release reservations.
If we provide you with a unique CRT user to access GDS systems, you shall utilize this service solely to book legitimate travel arrangements for yourself, authorized individuals, or on behalf of a duly authorized organization. You will be responsible for all activities that occur while using the unique user, including but not limited to, reservations, bookings, and any communications made through platforms. You shall provide accurate and complete information during the booking process, including names, contact details, and valid payment information. You shall not engage in any activity that disrupts the functionality of the GDS system or the service provided, such as making excessive bookings or cancellations, manipulating itineraries, or attempting unauthorized access. You shall not use the service for any fraudulent or illegal purpose, including but not limited to using stolen credit card information, and shall comply with all applicable laws and regulations related to Airline Booking Policies, including visa requirements, airline baggage fees, and cancellation policies. You agree to lawfully and ethically use the user, not impersonating any of our employees or representatives, and keeping the user confidential and secure. You shall be solely responsible for reviewing and verifying all booking details before confirming the reservation. We are not responsible for any errors or omissions in the booking information provided by you. You shall promptly notify us of any unauthorized use of the user or any suspected security breaches. We do not warrant that the user will be uninterrupted or Error-Free, that defects will be corrected, or that the platforms are free from viruses or other harmful components.
All prices displayed on this website are subject to change without prior notice. Prices are only guaranteed once full payment is received and confirmed by us. At the time of booking, we will indicate any applicable additional fees, taxes, or surcharges, including but not limited to local taxes, government fees, and service charges. Prices quoted are based on exchange rates, tariffs, fuel costs, and other market conditions at the time of quoting. In the event of significant changes to these rates, we reserve the right to adjust prices accordingly to reflect new conditions. Price increases may occur as a result of, but are not limited to, currency fluctuations, fuel surcharges, changes in tax rates, and other external factors beyond our control.
If price adjustments are necessary after full payment is received, we will promptly notify you and offer options, including cancellation with a refund, where required by applicable law. We recommend that you regularly review prices and terms prior to completing your booking to ensure that you are fully informed of the latest conditions and any applicable fees.
It is the responsibility of the traveler to thoroughly review all travel documents, itineraries, and related materials for accuracy. Travelers should immediately report any discrepancies or errors to us within 24 hours of receipt to allow prompt correction. Failure to report discrepancies within this time frame may result in additional charges or loss of services, for which we cannot be held responsible.
We strongly recommend that travelers verify all details upon receipt, including but not limited to names, travel dates, destinations, and itinerary specifics. If corrections are required due to traveler error, additional fees may apply. Our liability is limited to correcting errors that we make; we are not liable for any loss or inconvenience resulting from traveler oversight.
No refunds, credits, or other forms of compensation will be provided for any unused tour elements, including but not limited to accommodations, meals, activities, or other services, regardless of the reason for non-use. If a traveler chooses not to utilize any part of the services provided, no adjustments or reimbursements will be issued. This policy applies to, but is not limited to, missed flights, unused hotel nights, skipped meals, and skipped activities.
We encourage all travelers to take full advantage of the services included in their tour package to avoid any financial loss. For additional protection, we recommend that travelers consider purchasing comprehensive travel insurance to cover unforeseen circumstances that may prevent participation in scheduled activities.
Baggage allowances vary by airline, route, and destination, and it is the traveler’s responsibility to adhere to the applicable regulations. Mill-Run Tours, Inc. is not liable for any loss, damage, or delay of baggage, including any personal items within. Travelers should familiarize themselves with the baggage policies of their respective airlines, which may include size and weight restrictions, as well as any fees for excess or oversized baggage.
For added security, we recommend labeling all baggage with your contact information and travel itinerary. In the event of lost or delayed baggage, travelers should immediately contact the airline’s customer service and file a claim as per airline policy. Please note that Mill-Run Tours, Inc. is not involved in handling baggage claims or disputes with airlines. Travelers may also wish to consider travel insurance to cover unexpected baggage issues or losses
If you need to cancel land services such as hotel accommodations, tours, or car rentals, please note that cancellation fees may apply. These fees vary depending on the provider’s cancellation policy and the timing of the cancellation relative to the start date of the service. Full details on any applicable cancellation policies and fees will be provided at the time of booking.
To initiate a cancellation, you must submit a written request to Mill-Run Tours, Inc. Upon receipt of the cancellation request, the applicable fees will be deducted from the total refund amount. Some services may require a non-refundable deposit, which will not be included in any refund. We strongly recommend purchasing travel insurance to help cover potential cancellation fees and other unforeseen expenses that may arise due to changes in your travel plans.
In rare cases of hotel overbooking, Mill-Run Tours, Inc. will make every effort to find comparable accommodations. If no suitable alternative is available, we will provide a full refund of the affected services. We will also assist in making alternative arrangements if possible. Travelers are advised to contact us immediately if they encounter any issues with their accommodation. We will liaise with the hotel on your behalf to resolve the situation as quickly as possible.
Refund requests must be submitted in writing within 24 hours of the completion of travel. Complaints regarding services provided should be reported immediately to the service provider and Mill-Run Tours, Inc. We will make every effort to resolve the issue to your satisfaction. Refunds will be processed in accordance with our policies and may take up to 30 days to be issued. Complaints should include all relevant details and documentation to support your claim. We are committed to addressing all complaints in a timely and fair manner.
Travelers requiring special assistance are requested to inform us at the time of booking, as early notification is essential to coordinate and arrange necessary accommodations. While we will make every reasonable effort to facilitate special needs, we cannot guarantee that all facilities and services—including but not limited to wheelchair access, dietary requirements, and medical equipment—will be fully accessible or available at all locations.
For specific needs, we recommend discussing these with our customer service team to assess feasibility and ensure appropriate arrangements where possible. However, travelers are also encouraged to communicate their requirements directly to service providers, such as airlines, hotels, and tour operators, before departure to ensure they are aware of any specific accommodations needed.
Please be aware that certain destinations and providers may have accessibility limitations beyond our control. We also recommend considering travel insurance to cover any contingencies related to special assistance needs that may arise during travel.
We reserve the right to make adjustments to escorted tour itineraries when necessary, including but not limited to changes in accommodation, transportation, activities, and schedules. Significant changes will be communicated to travelers as promptly as possible, and efforts will be made to provide equivalent or superior alternatives. Changes may be required due to unforeseen circumstances such as weather conditions, safety concerns, political events, or operational needs beyond our control.
While we strive to minimize disruptions, we ask that travelers remain flexible and understanding, as these adjustments are intended to ensure the safety and overall quality of the travel experience. Please note that Mill-Run Tours, Inc. is not liable for expenses incurred as a result of these changes, including additional transportation or accommodation costs. We recommend that travelers consider purchasing comprehensive travel insurance to cover any potential additional costs or losses arising from itinerary changes.
In the unlikely event that we must cancel an escorted tour, we will issue a full refund of all payments received for the tour package. However, please note that Mill-Run Tours, Inc. is not responsible for any additional expenses incurred by the traveler as a result of the cancellation, including airfare, hotel reservations, or other third-party travel arrangements made independently of the tour. Cancellations may arise due to factors such as low enrollment, natural disasters, political unrest, or other circumstances beyond our control.
To protect against potential financial loss due to such cancellations, we strongly recommend that travelers purchase travel insurance that includes coverage for trip cancellations, additional expenses, and rebooking fees. In the event of a tour cancellation, our team will assist with rebooking on alternative tours if available or provide guidance on similar options.
Mill-Run Tours, Inc. acts solely as an agent for the suppliers providing transportation, accommodations, and other travel-related services. We are not responsible for any injury, loss, damage, or delay to persons or property arising from the acts or omissions of these third-party service providers. Travelers acknowledge that each service provider (such as airlines, hotels, and transportation companies) has its own terms and conditions, which apply independently of Mill-Run Tours, Inc.’s policies. We strongly encourage travelers to review and understand these terms, as they outline rights, responsibilities, and potential limitations related to the services provided.
Mill-Run Tours, Inc. is not liable for delays, cancellations, schedule changes, or any other adjustments made by service providers, including those due to weather, mechanical issues, strikes, or other factors beyond our control. We also recommend that travelers consider purchasing comprehensive travel insurance to cover potential risks associated with these external factors, including trip interruptions, cancellations, and medical expenses.
Any disputes arising out of or relating to this agreement shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). This agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. In addition, You waive the right to have a jury trial.
The arbitration shall be conducted in New York, New York, and the decision of the arbitrator shall be final and binding on both parties. Both parties shall have the right to present evidence and arguments during the arbitration process. Each party shall bear its own costs and expenses incurred in connection with the arbitration, although the arbitrator may award costs and fees in accordance with applicable law.
We strongly recommend that all travelers purchase comprehensive travel insurance to cover trip cancellations, medical emergencies, baggage loss, and other unforeseen events. Mill-Run Tours, Inc. is not responsible for any costs incurred due to a lack of insurance coverage or for any losses suffered as a result of not having adequate insurance.
Insurance should be obtained from a reputable provider and tailored to include coverage for the specific needs of your trip, such as medical evacuation, trip interruption, and any pre-existing conditions. Travelers should carefully review the terms of their policy to understand the coverage limits, exclusions, and claims process.
In case of an emergency, travelers should contact their insurance provider immediately to report the incident and seek assistance. Failing to do so may affect their ability to file a claim. It is the travelers’ responsibility to ensure they have appropriate insurance coverage in place prior to travel.
Travelers are responsible for ensuring they possess the necessary travel documents, including valid passports and visas, for their destination. Mill-Run Tours, Inc. is not liable for any issues, delays, or cancellations arising from improper or incomplete travel documentation. Passports should be valid for at least six months beyond the planned travel dates to meet international entry requirements.
We strongly advise travelers to check visa requirements well in advance of their trip to secure the necessary visas prior to departure. Each country may have different documentation requirements, and it is the traveler’s responsibility to familiarize themselves with these.
Failure to present proper documentation may result in denial of entry, fines, or other travel disruptions, for which Mill-Run Tours, Inc. will not be held accountable. We recommend keeping copies of all important travel documents, including passports, visas, and travel itineraries, in a secure location, as well as sharing copies with a trusted person in case of emergencies.
Travelers are responsible for ensuring that they meet all health requirements for their destination, including vaccinations, health certificates, and other necessary documentation. We strongly advise consulting a healthcare provider or travel clinic well in advance of your trip for the most up-to-date information regarding health advisories and recommended vaccinations.
Health and safety guidelines must be followed at all times, including adherence to local laws and regulations regarding health and safety. Travelers should carry any necessary medications and medical supplies with them and ensure that these items are readily accessible during their travels.
It is also essential for travelers to inform us of any pre-existing health concerns or conditions that may impact their travel plans or require special accommodations. Please be aware that some destinations may have specific health-related entry requirements, and it is the traveler’s responsibility to stay informed and compliant with these guidelines. Failure to meet health requirements may result in denial of entry or other travel disruptions, for which Mill-Run Tours, Inc. cannot be held liable.
We expect travelers to conduct themselves in a respectful and considerate manner at all times during their journey. Any behavior that is deemed disruptive, abusive, or dangerous may result in the traveler being removed from the tour or denied services without a refund. This policy applies to but is not limited to, harassment, excessive intoxication, and non-compliance with instructions from tour guides or service providers.
We reserve the right to refuse service to any individual whose behavior negatively impacts the travel experience of others. It is essential for all travelers to foster a positive and enjoyable environment, both for themselves and fellow participants.
Travelers should also be aware that any property damage, violations of local laws, or conduct that endangers others may lead to immediate expulsion from the tour and potential legal consequences. In such cases, Mill-Run Tours, Inc. will not be liable for any costs or losses incurred by the traveler. We encourage all travelers to remain courteous, cooperative, and considerate to ensure a pleasant experience for everyone involved.
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data. By using our website, you consent to the collection and use of your data in accordance with our Privacy Policy.
We take appropriate measures to safeguard your information and ensure it is used only for the purposes for which it was collected, including but not limited to processing bookings, improving our services, and communicating important updates.
We also respect your rights regarding your data. You have the right to access, correct, or request the deletion of your personal information, as well as the right to object to or restrict the processing of your data under applicable laws.
If you have any concerns about your data or if you wish to exercise your rights, please contact our customer service team. We are committed to addressing your concerns and ensuring your privacy is protected.
All content on our website, including text, graphics, logos, images, and other materials, is the property of Mill-Run Tours, Inc. and is protected by intellectual property laws, including copyright and trademark regulations. Unauthorized use of this content is strictly prohibited.
You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on our website without prior written permission from Mill-Run Tours, Inc. Any unauthorized use may result in legal action, including, but not limited to, claims for damages and injunctive relief.
We respect the intellectual property rights of others and expect users of our website to do the same. If you wish to use any content from our website for any purpose, please contact us to obtain the necessary permissions. Requests for permissions should be submitted in writing and will be reviewed on a case-by-case basis. Thank you for helping us protect our intellectual property rights.
We reserve the right to modify these terms of use at any time without prior notice. Any changes will be effective immediately upon posting on our website, and the updated terms will be indicated. Your continued use of the website following the posting of changes constitutes your acceptance of those modifications.
It is your responsibility to review these terms periodically to stay informed of any updates or revisions. We encourage you to regularly check this section for any changes that may affect your use of our website and services.
If you do not agree with the modified terms, you should discontinue your use of our website and services immediately. By accessing or using our website after changes have been made, you indicate your agreement to be bound by the revised terms. Your understanding and compliance are essential for maintaining a positive and transparent user experience.
Mill-Run Tours, Inc. is not liable for any failure or delay in the performance of its obligations under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, wars, strikes, governmental actions, pandemics, or other events categorized as Force Majeure.
In the event of a Force Majeure occurrence, we will make every reasonable effort to reschedule services or provide alternative arrangements to minimize disruptions. However, we are not responsible for any costs, losses, or damages incurred as a result of such events, including but not limited to lost travel expenses, cancellations, or any other related costs.
To mitigate potential risks associated with unforeseen circumstances, we highly recommend that travelers purchase comprehensive travel insurance that includes coverage for disruptions caused by Force Majeure events. Having appropriate insurance can provide peace of mind and financial protection in the event of unexpected travel changes.
Our website may contain links to third-party websites. These links are provided for your convenience only, and Mill-Run Tours, Inc. does not endorse, control, or take responsibility for the content, practices, or policies of any third-party websites.
When you access a third-party website, you do so at your own risk. We encourage you to carefully review the terms and conditions, as well as the privacy policy of any third-party websites you visit.
Please be aware that we are not liable for any loss, damage, or inconvenience arising from the use of external websites, including but not limited to issues related to the accuracy, legality, or appropriateness of the content found on those sites. It is your responsibility to evaluate the safety and suitability of any third-party resources or information before engaging with them.
Mill-Run Tours, Inc. does not warrant that the website will be uninterrupted or Error-Free, that defects will be corrected, or that the platforms are free of viruses or other harmful components. Mill-Run Tours, Inc. expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or form a course of dealing or trade usage.
In no event shall Mill-Run Tours, Inc. be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of this website, its content, or its data. This includes, but is not limited to, damages for loss of profits or other intangible losses, even if Mill-Run Tours, Inc. has been advised of the possibility of such damages.
Additionally, Mill-Run Tours, Inc. is not responsible for any damages, viruses, or other harmful components that may infect your device as a result of your usage of our website in any and all forms, including but not limited to browsing, downloading, or copying information, content, data, texts, or other materials. It is your responsibility to implement adequate safeguards and security measures to protect your devices and data from potential threats. By using our website, you acknowledge and agree that you assume all risks associated with such use and that you will not hold Mill-Run Tours, Inc. liable for any resulting harm or damages.
You agree to indemnify, defend, and hold harmless Mill-Run Tours, Inc., its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, losses, costs, expenses, and liabilities (including attorneys’ fees) arising out of or relating to your use of this website and any breach of these terms.
This indemnification obligation includes but is not limited to, any claims arising from your violation of these terms, your violation of any rights of another party (including intellectual property rights), or your violation of any applicable laws or regulations.
By agreeing to these terms, you acknowledge that you will be responsible for any damages resulting from your actions and that Mill-Run Tours, Inc. reserves the right to assume the exclusive defense of any such claims, in which case you agree to cooperate fully in asserting any available defenses.
These Terms of Use, along with the Privacy Policy and any other privacy policies posted on Mill-Run Tours, Inc.’s website, constitute the entire agreement between you and Mill-Run Tours, Inc. regarding the use of this website and services. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Mill-Run Tours, Inc.
Any rights not expressly granted herein are reserved to Mill-Run Tours, Inc. If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that term will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will continue to remain in full force and effect.
By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Use and the associated policies. It is your responsibility to review these terms periodically for any updates or modifications. Continued use of our website after any changes constitutes your acceptance of the revised terms, ensuring that you remain informed and compliant with our policies.
If you have any questions or concerns about these Terms of Use, please contact us at:
Mill-Run Tours, Inc., 424 Madison Ave 11th Floor, New York, NY, 10017 | +1(212) 486-9840
Last Updated on: 2024-11-24